We're here to help
Contact us
Questions about a book, an order, shipping, or a refund - or just want to say hello? Write to us and a human will answer within 1-2 business days.
Prefer your own mail app? shushanran@gmail.com. Either way, for order issues include your order number - it's in your confirmation email and on the My Orders page.
Before you write
Not happy with your book? Tell us before you approve it and we'll regenerate it until it's right - and we always reprint free a book that arrives damaged, misprinted or not as you approved it. See the Refund Policy. Wondering how we handle your child's photo? That's the first section of the Privacy Policy.